Guest Support Leader

FoodCycle Projects are where the magic happens, as every week we welcome guests for a delicious, wholesome meal and friendly conversation. Each Project is run on the ground by a team of 8 or more lead volunteers called Project Leaders, who take ownership and make decisions about its day-to-day running.

Each leader takes on a specific role to ensure the smooth running of their FoodCycle Project.

As a Guest Support Leader, you’ll make sure that FoodCycle guests have the best possible experience, at both community meals and during Check-in and Chat calls. You’ll lead on all elements of the guest experience, including signposting and providing information to guests about our Projects. This role is a great way to gain experience in community outreach, research and communications.

What will I be responsible for?

As a volunteer Guest Support Leader, you’ll be responsible for:

• Gathering and reviewing guest feedback (via recommended mediums/online platforms) to help understand what your Project is doing well and what it could improve, to make the guest experience even better.
• Researching other services available on a local and national level, and ensuring that up-to-date signposting information is available to guests in a range of formats.
• Offering our Project and Check-in and Chat guests information on further support they can access.
• Supporting Check-in and Chat volunteers and your local Project Leader team with signposting.
• Monitoring guest numbers and working alongside the Communications Project Leader to help boost these if necessary (e.g. by researching and contacting local community groups, posting on social media, etc.).
• Representing FoodCycle at external events and promoting your Project.

What experience do I need?

You don’t need to have any previous experience – you just need to love finding out about your local area and motivating people!

We’ll give you training and support, and you’ll develop a whole raft of skills that will look great on your CV – from teamwork to leadership.

Best of all, you’ll enjoy a fun, creative volunteer experience with ownership over a community-led project that makes a real, positive difference in people’s lives.

How much time do I need to commit?

The suggested minimum time commitment for the Guest Support Leader role is 8 hours a month.